Organizational Overview

Diversity is a core value at Hope CommUnity Center. We are passionate about building and sustaining a diverse, equitable, and inclusive working and learning environment for all staff, Board, community members, and volunteers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges and to discover, design, and deliver creative solutions. Our goal is not only to improve the diversity, equity, and inclusion at Hope CommUnity Center but to advance equity and justice on a global scale.

HCC Mission

Hope CommUnity Center fosters diverse, empowered, learning communities engaged in personal and societal transformation. Through service and advocacy, we stand together with immigrants and others who are tenacious and courageous in the face of all systems of oppression.

Summary/Objective: The Receptionist/Community Referral Specialist is responsible for welcoming and serving visitors in their initial and subsequent visits to Hope CommUnity Center, north and south campuses.  The Receptionist/Community Referral Specialist is vital to Hope CommUnity Center.  S/he/they is usually the first contact with the organization and will leave a lasting impression.  S/he/they maintains a smooth, efficient operation to make staff, volunteers, visitors and community members feel safe and important.

Essential Functions and Tasks:

• Greet and welcome all visitors when they walk through the doors.
• Maintain up to date information regarding the range of services offered at Hope CommUnity Center, as well as services offered at other area organizations serving immigrants, farmworkers, or low-income populations.  
• Direct all visitors and community members to the proper location/staff.
• Control the waiting time for all appointments and walk-in visitors.
• Handout appropriate material to visitors and community members as directed by program staff.
• Explain and maintain Intake forms when appropriate.
• Maintain community database (Neon) for all walk in, phone calls and scheduled appointments.
• Maintain good filing system to keep up-to-date resources.
• Check telephone message every day.
• Receive all incoming phone calls courteously and direct calls to appropriate staff/program.
• Initiate telephone message changes as appropriate to the opening and closing of north and south buildings.
• Create signage when necessary to alert visitors of any building opening and closing changes that may occur.
• Schedule appointments with the Social Services Department
• Sort and deliver mail per policy and procedure.
• Maintain general office inventory, as well as program supplies as requested by staff.
• Maintain all copier performance needs and manage supplies for North and South buildings
• Pull north and south building copier reports for Administration.
• Coordinate and maintain a clean and safe reception/lobby area/copier room.
• Distribute of clinic letters.
• Assist community members with Medicaid and food stamp applications.
• Schedule north and south building room use.
• Call vendors for extra/additional services when necessary
• Work with Civic Engagement manager to achieve goals.

Qualifications: (knowledge and skills) 

• Knowledge of Outlook and Microsoft Office 365
• Handling multiline telephone
• Strong record keeping skills
• Maintaining multiple calendars
• Strong communication skills
• Knowledge and experience of database software use (neon)
• Able to work in a face paced environment and juggle a variety of tasks
• Communicates with others effectively, in person and in writing.
• Basic computer skills and knowledge – word processing, spreadsheets, and presentation

Other Skills/Abilities:

• Excellent interpersonal skills
• Ability to prioritize
• Ability to work with minimal supervision
• Active listening skills
• Excellent organizational skills.
• Ability to maintain confidentiality.
• Desire to be a team player who works well with other staff members.
• Ability to handle difficult conversations
• Ability to make effective and quick decisions.
• An attitude of flexibility and adaptability in the face of the changing moods, plans, and directions common to working with people from different backgrounds and cultures.
• Bilingual (English/Spanish) 
• Portuguese and Creole language are welcome.

Remote Work Overview: Remote work is work that allows employees to work at home, on the road or from another satellite location for all or, more commonly, part of the work week.  The remote work is conducted by connecting to the regular work location by computer or may simply maintain contact via phone or fax.

Remote Work Requirements

• Must be able to work remotely during emergency situations.  
• Self motivated and focused on work over distractions of home.
• Responsibility of setting up and maintaining work space.

Schedule: Generally, Monday to Friday 9:00am-5:30pm with regular weekend and evening hours required to accommodate working community members’ schedules. 40 hours/week.