Organizational Overview

Diversity is a core value at Hope CommUnity Center. We are passionate about building and sustaining a diverse, equitable, and inclusive working and learning environment for all staff, Board, community members, and volunteers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges and to discover, design, and deliver creative solutions. Our goal is not only to improve the diversity, equity, and inclusion at Hope CommUnity Center but to advance equity and justice on a global scale.

HCC Mission

Hope CommUnity Center fosters diverse, empowered, learning communities engaged in personal and societal transformation. Through service and advocacy, we stand together with immigrants and others who are tenacious and courageous in the face of all systems of oppression.

Summary/Objective: The Receptionist/Community Referral Specialist is responsible for welcoming and serving visitors in their initial and subsequent visits to Hope CommUnity Center, north and south campuses.  The Receptionist/Community Referral Specialist is vital to Hope CommUnity Center.  S/he/they is usually the first contact with the organization and will leave a lasting impression.  S/he/they maintains a smooth, efficient operation to make staff, volunteers, visitors and community members feel safe and important.

Essential Functions and Tasks:

• Greet and welcome all visitors when they walk through the doors.
• Maintain up to date information regarding the range of services offered at Hope CommUnity Center, as well as services offered at other area organizations serving immigrants, farmworkers, or low-income populations.  
• Direct all visitors and community members to the proper location/staff.
• Control the waiting time for all appointments and walk-in visitors.
• Handout appropriate material to visitors and community members as directed by program staff.
• Explain and maintain Intake forms when appropriate.
• Maintain community database (Neon) for all walk in, phone calls and scheduled appointments.
• Maintain good filing system to keep up-to-date resources.
• Check telephone message every day.
• Receive all incoming phone calls courteously and direct calls to appropriate staff/program.
• Initiate telephone message changes as appropriate to the opening and closing of north and south buildings.
• Create signage when necessary to alert visitors of any building opening and closing changes that may occur.
• Schedule appointments with the Social Services Department
• Sort and deliver mail per policy and procedure.
• Maintain general office inventory, as well as program supplies as requested by staff.
• Maintain all copier performance needs and manage supplies for North and South buildings
• Pull north and south building copier reports for Administration.
• Coordinate and maintain a clean and safe reception/lobby area/copier room.
• Distribute of clinic letters.
• Assist community members with Medicaid and food stamp applications.
• Schedule north and south building room use.
• Call vendors for extra/additional services when necessary
• Work with Civic Engagement manager to achieve goals.

Qualifications: (knowledge and skills) 

• Knowledge of Outlook and Microsoft Office 365
• Handling multiline telephone
• Strong record keeping skills
• Maintaining multiple calendars
• Strong communication skills
• Knowledge and experience of database software use (neon)
• Able to work in a face paced environment and juggle a variety of tasks
• Communicates with others effectively, in person and in writing.
• Basic computer skills and knowledge – word processing, spreadsheets, and presentation

Other Skills/Abilities:

• Excellent interpersonal skills
• Ability to prioritize
• Ability to work with minimal supervision
• Active listening skills
• Excellent organizational skills.
• Ability to maintain confidentiality.
• Desire to be a team player who works well with other staff members.
• Ability to handle difficult conversations
• Ability to make effective and quick decisions.
• An attitude of flexibility and adaptability in the face of the changing moods, plans, and directions common to working with people from different backgrounds and cultures.
• Bilingual (English/Spanish) 
• Portuguese and Creole language are welcome.

Remote Work Overview: Remote work is work that allows employees to work at home, on the road or from another satellite location for all or, more commonly, part of the work week.  The remote work is conducted by connecting to the regular work location by computer or may simply maintain contact via phone or fax.

Remote Work Requirements

• Must be able to work remotely during emergency situations.  
• Self motivated and focused on work over distractions of home.
• Responsibility of setting up and maintaining work space.

Schedule: Generally, Monday to Friday 9:00am-5:30pm with regular weekend and evening hours required to accommodate working community members’ schedules. 40 hours/week.

NOTE:  This job description is not intended to be all-inclusive.  Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Organizational Overview

Diversity is a core value at Hope CommUnity Center.  We are passionate about building and sustaining a diverse, equitable, and inclusive working and learning environment for all staff, Board, community members and volunteers.  We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges and to discover, design and deliver creative solutions.  Our goal is not only to improve the diversity, equity, and inclusion at Hope CommUnity Center but to advance equity and justice on a global scale.

Mission Statement

Hope CommUnity Center fosters diverse and empowered learning communities engaged in personal and societal transformation.  Through service and advocacy, we stand together with immigrants and others who are tenacious and courageous in the face of all systems of oppression.

Position Overview:

Hope Community Center is seeking a full-time Director of Organizing to lead our organization's organizing and advocacy initiatives, primarily by building and driving a team of organizers, community leaders, and partners to turn the resources we have into the power we need to win tangible change for Immigrant, LGBTQ+, and Black communities and families in Central FL and beyond. The ideal candidate is a natural, seasoned leader who is wired toward developing a new team of organizers and leaders to meet ambitious impact goals. They will bring a passion for engaging with coalition partners, policymakers, nonprofit leaders, and constituents to bring about real policy change with and through leaders who are directly impacted and their allies. While also building power and resiliency from within to face the many challenges our communities face socially, environmentally, and economically.

Primary Job Functions

• Build and grow an organizing team that leads an integrated impact approach that leverages services, education, organizing, and mistica (soul) towards building our resilience and power to win change for our communities.
• Develop local campaigns that address the needs and desires of our Hope communities and exercise leadership on Hope’s behalf in state and national spaces.
• Develop internal and external training opportunities for staff and members to level up their organizing and political education.
• Drive a scalable and quantifiable base-building program through civic engagement and community-building tools.
• Track successes and grant compliance.

• Act as an internal advocate for leadership development and constantly look for ways to engage leaders found through services delivered by HCC.
• Lead the ongoing development of Hope Communiversity, ensuring it becomes a central pathway for organizing, leadership development, and community empowerment.
• Collaborate closely with Hope’s leadership team to keep HCU at the core of Hope’s mission, integrating it with all programs by identifying emerging leaders who can grow through HCU’s offerings.

• Serve as a member of the organization’s leadership team.

If you were here right now, you would be:

• Managing our 3 organizers (Youth, LGBTQ+, and Campaigns’ lead).
• Setting up the organizing office to be a space that serves the community and staff.
• Driving our Hope CommUniversity, leadership development, and program efforts.
• Leading our civic engagement and community engagement strategy.
• Meeting and developing a joint plan for the Florida Legislative Session.
• Developing Hope communities (neighborhood teams).
• Working with the service departments to identify leaders to power our grassroots efforts.

Skills/Abilities:

• Results-orientation: has a track record of achievement and producing results (rather than getting immersed in the process), perseveres despite obstacles
• Commitment to social justice & racial equity: recognizes role of race, gender, and other identities in shaping health disparities, is driven to improve conditions, and proactively learns re: race, equity, and identity
• Project management skills: stays on top of multiple projects, plans backward, anticipates obstacles, identifies and involves stakeholders appropriately, uses resources wisely
• Integrator: Able to move between and integrate multiple modes of social impact (mobilizing, advocacy, services, civic engagement, etc.). Can weave together disparate approaches and inspire people to connect across approaches.
• Relationship-building: able to connect with individuals and build people power as well as alliances among a wide range of players locally, state, and nationally. Works well with diverse or marginalized populations; can bring in allies across diverse communities
• Strategic thinking: Will take ownership of strategic thinking to identify effective ways to advance our cause.
• Communicator: Comfort with public speaking including political education, facilitating groups, speaking to the media about issues affecting marginalized communities and conducting trainings for staff, volunteers and community members.

Familiarity with the local community is a plus. Prior experience in immigration and LGBTQ+ organizing and advocacy is also beneficial.

Values/attitudes

• Passion for social justice, anti-racism efforts, gender justice, LGBTQ+ liberation, worker justice and HCC’s mission and vision
• Progressive approach to socio/political world views.
• Comfort working with diverse communities
• Credibility, ethical conduct and a capacity for discretion
• Passionate about the liberation of immigrants independently of their immigration status
• Ability to speak on behalf of the organization’s philosophy (mission and vision)
• Generosity to contribute with tools to other’s work
• Self-starter capable of leading and inspiring a team towards a common goal and vision.
• Problem solving attitude.
• Conciliatory/capacity to listen
• Timely/consistency
• Attention to details

Structure

• This is a full-time position. Schedule will include 40 hours a week with some evening and weekend work required occasionally. The role requires travel.

Salary

• The salary range for this position is $70,000 - 80,000, with the exact salary depending on experience. We also offer a comprehensive benefits package that includes medical, dental, and vision coverage, life insurance, and a retirement plan.

NOTE:  This job description is not intended to be all-inclusive.  Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.